Overview
Because cigars are a perishable, consumable tobacco product sensitive to humidity and handling, we are unable to accept returns of opened or used products once they have shipped. This policy explains the exceptions.
Damaged or Incorrect Orders
If your order arrives damaged, or you receive the wrong item, please contact us within 48 hours of delivery through our Contact Us page with your order number and photos of the issue. We will arrange a replacement or refund at no cost to you.
Order Cancellations
Orders can be cancelled or changed free of charge as long as they have not yet been shipped. Once an order has shipped, it can no longer be cancelled.
Non-Returnable Items
Opened or used tobacco products cannot be returned. Unopened, unused items may be eligible for return within 14 days of delivery at our discretion – please contact us first.
Refunds
Approved refunds are issued to your original payment method. Please allow a reasonable number of business days for the refund to appear, depending on your payment provider.
Wholesale Orders
Wholesale and distributor orders are subject to the terms agreed at the time of the order; please contact your wholesale representative directly for return requests on bulk orders.
Contact Us
For any question about a return or refund, reach us through our Contact Us page.